Dhaka Grocery App Policy

Dhaka Grocery is a sister company of Rasanasa. All user information is collected by Rasanasa. Users can use the same account for both companies if they wish.

User Data Protection

• Dhaka Grocery App ensures the privacy and security of user data by adhering to applicable data protection laws.
• Personal information such as names, addresses, and payment details will only be used to process orders and improve user experience.
• No user data will be shared with third parties without consent, except as required by law.

• Payments are processed securely through authorized payment gateways.
• Refunds and cancellations will follow our detailed terms available within the app and on our website.

Delivery Policy

• Deliveries are subject to location and availability. Users will be notified of delays or changes via the app.
• The app is not responsible for delivery failures caused by incorrect addresses or unforeseen circumstances.

Returns and Replacements

• Users can request returns or replacements for defective or incorrect items within the specified timeframe.
• Perishable goods may not be eligible for returns unless damaged upon delivery.

User Responsibilities

• Users must provide accurate information during registration and checkout to avoid issues.
• Misuse of discount codes, promotions, or other app features may lead to account restrictions.

Updates and Modifications

• Dhaka Grocery App reserves the right to modify its terms, conditions, or features to improve the user experience.
• Users will be notified of major updates via in-app notifications or emails.

Liability Disclaimer

• The app is not liable for issues arising from third-party service providers, such as payment gateways or logistics partners.
• Users agree to use the app at their own risk and responsibility.

Compliance with Google Play Policies

• Dhaka Grocery App fully complies with all Google Play Store policies, including user data security, content guidelines, and lawful use.

Contact Us
For questions or concerns regarding the app or its policies, users can contact customer support via the app or email at support@rasanasa.com